Making Payments

To pay an invoice, please enter your invoice number as found in the top right hand corner of VTCT's invoices and the amount you wish to pay. The amount should be inclusive of any VAT if applicable. On clicking "Pay Now", you will be redirected to a secure Paypal payment portal where you will have the option to pay using your existing Paypal account or with a debit or credit card if you are not registered with Paypal. Should you have any trouble, please contact VTCT customer services on +44 (0) 23 8068 4500.

Please note: we do not store credit card details nor do we share customer details with any 3rd parties.

Cancellation Policy

After registering a learner, a Centre has 30 calendar days to transfer them and be eligible for a full refund, or withdraw the learner and be eligible for a full refund of the qualification cost less a £5.00 administration fee. After 30 calendar days, withdrawals of learners will not be refundable and if a centre wishes to transfer a learner to a different qualification, there will be a £15 transfer fee. Details of transfer costs can be found in the VTCT Service Fees list by visiting the Document Library page of this site.


If you have purchased a product from VTCT such as a replacement certificate or student badge, these will not be eligible for a refund unless they are defective, broken or damaged on receipt. If this occurs, a replacement will be sent out in the first instance prior to issuing a refund

Delivery Policy

On receipt of a request for a student badge or replacement certificate, VTCT will dispatch these items within five working days, when payment is made via credit card. If payment is made via cheque, certifcates and badges will be dispatched within 28 working days.

Record of Assessment books are ordered through Linx2Product, available via Linx2 and are dispatched within five working days of the order being placed. Invoices will be raised in the month following receipt of the books.