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Certification

For all certificate enquiries, please contact our Customer Support team on +44 (0) 23 8068 4500

To order a replacement certificate, please call us so that we can take you through our security process and advise what we hold on record for you.

Make sure you have your VTCT Learner Number to hand, as you will need this to order a replacement certificate.

 

Certificates awarded after 2009

Payments can be taken by credit or debit card over the telephone by our Customer Support team via +44 (0) 23 8068 4500. Fees:

  • £37.50 per replacement certificate

Please note:

Our new platform, CertiTrack will be launching on 2nd April 2024, CertiTrack will enable you to:

  • View certificates and unit transcripts – this is a free service
  • Access and share QR codes to enable 3rd parties access to your achievement records – this is a free service
  • Purchase replacement certificates and confirmation letters

Details of how to access CertiTrack will be added to this page once it is launched.

 

Certificates issued pre-2009

Payments can be taken by credit or debit card over the telephone by our Customer Support team via +44 (0) 23 8068 4500. Fees:

  • Replacement for a certificate issued post-1995: £37.50
  • Replacement for a certificate issued pre-1995: VTCT is unable to issue replacement certificates in this instance. Where the original certificate was issued pre-1995 an Academic Transcript letter will be issued. VTCT will search archive records and the letter will detail any achievement found. There is a non-refundable fee of £63.00 for this service, which comprises of a £25.50 archive search fee and a £37.50 transcript issuance fee.

VTCT introduced a redesigned certificate in 2017, with additional security features. If the original certificate was issued before this date and we cannot print it in full, we will send a letter confirming all full awards completed as shown on our records.

If your original certificate was awarded by IIHT/IHBC the replacement will now be a VTCT certificate.

All replacement certificates will be annotated “Replacement” as agreed with the regulatory authorities. We cannot enter into any correspondence regarding awards that do not appear on our records.

Please note: Only if the reason for replacement is acceptable to VTCT (e.g. lost, stolen, destroyed etc) will a replacement certificate be issued. Once the search has been completed, this fee is non-refundable.